READ THIS ON HOW TO MAKE YOUR HOTEL GENERATE MORE CUSTOMER

For hotel setup techniques that can work in both good times and bad, attend a LAMBSON CONSULTING TRAINING course. Our seminars led by Hospitality consultant experts will help you optimize your hotel set up strategy and product development process not only to compete but win!


Some of the techniques you will learn in any of our training sessions will be completely new and somewhat unusual. But they work. They are proven. You may already be practicing some of these techniques but haven’t figured out how to fully implement them so that they become a system.



Systems are reliable and predictable. You put an effective system to work and know what the results will be the next day. If they are done right they allow you to put your marketing efforts on autopilot and move on to implementing the next marketing strategy.


Effective systems [ marketing systems, opertions system, financial systems] also allow you to leverage the assets that you already have. These assets can very well be the knowledge that you have stored in your brain but aren’t taking advantage of because you don’t know how. You will understand this more during the sections on “Education-Based Marketing” or “Guaranteed Marketing.”


ON MARKETING SYSTEMS


There are several strategies you can use to grow your business, but they all fall under four general categories.



Attract more new customers.
Increase the average sales amount.
Make your customers buy from you more often.
Hold on to your customers for life.
Attractting more new customers…



Select a niche market that you can easily contact and dominate it.
Develop an Education-Based Marketing program that compels your prospects to contact you to learn more about how you can help them.
Establish a proactive referral program with centers of influence that can open new channels of growth for you and your business.


Increasing the average sales amount…



Up-sell your customers to high quality products and services.
Suggest accessories and add-on items and services that compliment your customer’s purchase.
Combine several items into a package that would cost less if sold separately.


Making your customers buy from you more often…

Establish ongoing communications that present compelling offers that can’t be turned down.
Follow up with your customers to see how they’re enjoying the benefits of the new product or service you sold them, and suggest products or services that would increase their satisfaction.
Track your customer’s usage and buying patterns to suggest purchases right before they actually need them (this also helps keep the competition away).


Holding on to your customers for life…

Deliver uncommon customer service by going the extra mile.
Give your customers the opportunity to “go on record” by giving you testimonials about your great customer service.
Perform stealth surveys with your customers from time to time to gauge their level of satisfaction

for more

contact 08029213343, 08095079746

WARNING:

WARNING: Read This Before you setup that hotel/ fastfood/ restaurant or train the local staff and avoid making mistakes.

Did you that the competition in the hospitality industry is very stiff? Hence, before you venture into setting up a hotel/ fast food / restaurant there are several factors to consider, and let us examine some of the Do you Know of setting up a hotel.
1. Do you know that hotel fall into several categories?
2. Do you know that the purpose of establishing a hotel/ fastfood/ restaurant influences your choice of location?
3. Do you know that your expected clientele or customer living style, salalry status would also have an influence on your choice of location and pricing strategies which invariably affect your profit line
4. Do you know that without adequate training for your staff , there cant be efficient service delivery?
5. Do you knw that the early stage of staff recruitment is a delicate stage in ensuring the success of your hotel?
6. Do you know that you need to engage professional help in defining the purpose, chopice of location, customer attraction and retention strategies, staff recruitment and training?

At LAMBSON CONSULTING SERVICES, We help you in all of these and more. Talk to us On 08029213343.

At LAMBSON HOTEL CONSULTING SERVICES,WE HELP YOU AND MORE


At LAMBSON CONSULTING SERVICES, We help you in all of these and more. Talk to us On 08029213343.

WORKSHOP ON TRANSFORMING SERVICE CULTURE IN THE HOSPITALITY INDUSTRY

LEARN MORE FROM ABOUT OUR UPCOMING WORKSHOP. FOR MORE INFORMATION, CONTACT US

FIRE FIGHTING AND PREVENTION TECHINIQUES IN THE HOTEL

FIRE FIGHTING AND PREVENTION TECHNIQUES IN THE HOTEL
Definition of fire
Fire is a rapid reaction of the combination of three basic element (fuel, heat and oxygen) resulting in the production of heat, flames and smoke
Fire is that element that produces combustion by utilizing the available heat, fuel and oxygen within its immediate vicinity.

Nature of fire
Certain element must be present before there can be fire. These are (a) oxygen (b) heat (3) fuel

Triangle of combustion ( or triangle of fire)
This is the triangle that represent the three basic element that must be available for any fire to start. Removal of any of these elements will stop the fire



Fuel Oxygen


Heat




Comprehensive fire fighting training manual
Oxygen
It is a gas and part of the constituent air, it contain 20% of the air the atmosphere. Oxygen is a supporter of
combustion ;there can be on fire where oxygen is absent
Heat
This is the degree of hotness that all substances must attain and maintain before they can start to burn, the degree of hotness of any substance is produced by a combined reaction of fuel and oxygen.
Fuel
fuel exist in three difference state , viz-;
(1) Liquid state :e.g. flammable liquid such as petrol , kerosene , diesel, oil,
(2) Solid state .e.g. wood furniture , paper, coal , textile materials
(3) Gaseous state : e.g natural gas, paraffin they are highly flammable

Classes of fire
For the purpose of fire fighting particular reference to our hotel, we shall confine ourselves to three classes or types.
O
ffice. This classification is a function of the nature and substances involved in the combustion.

Class”B fire
This is fire involving flammable liquid such as petrol (highly flammable, kerosene, diesel, fats grease, vegetable oil used for cooking.
Class”c”: Electrical fire
These are fire resulting from faulty electrical appliances or the bridging of the flow of electric currents along electric cables.


Causes of fire
Fie could be by any of the following :
1. Malicious/ intentional ignition e.g bush fire ignited by animal hunter.
2. electrical faults /overloading of electric point
3. smoking in prohibited places
4. care less throwing of cigarettes ends
5. hoarding petroleum product in a heated area
6. careless use of cooking or welding gases
7. rubbish burning
8. improvised electrical extension
9. spontaneous combustion

Effect of fire
Essentially, the negative effect of the either in a domestic or industrial setting includes
1. Injuries
2. Loss of live and properly
3. Damage to building
4. Damage to plat and equipment
5. Loss of profit arising from loss in production
6. Loss of records

FOR MORE DETAILS ON MANAGING AN HOTEL, CONTACT LAMBERT